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HELP    contact us    MENU    Help Desk    Support Guidelines    Help Questions    Online Help Desk    Self Help Guides  FORUM     Forum CUSTOMER SUPPORTS : SUPPORT GUIDELINES « back Support Guidelines Rnt Tech Global has been fortunate in its technological advances. With advances in technology, there comes a growing need for technical support. To facilitate the states needs, the IT Department has developed support guidelines to be followed for all technology requests. In addition to these guidelines, our Technology Specialists have been assigned to specific sites in order to provide prompt, efficient service. Support Guidelines: All support requests must be called or e-mailed to the Help Desk or submitted via the web on the Support Request Form link of the RNT Home Page.     Help Desk Telephone: 03 6188 5901 Be prepared to answer Help Questions      E-Mail:support@rntglobal.com Helpdesk Online A WORK ORDER is generated by the Help Desk for the individual Technology Specialist assigned to that specific project. For CRITICAL SITUATIONS, call the Help Desk immediately. The Help Desk will issue an immediate work order. It will take precedence over all other work orders/requests. The Technology Specialist will be promptly dispatched to address the critical situation. Hakcipta Terpelihara RNT TECH GLOBAL SDN BHD © rnt tech global sdn bhd.